RETURN & EXCHANGE POLICY
This Return & Exchange Policy is applicable only for purchases made through our Showroom, Sales Team & Website.
- Return and Exchange are only for item that are defected or damaged from our side, or mistaken delivery.
- We will not be responsible for item that are purchased through non-registered Agent. Kindly visit our Instagram @aleenaperintis for full list of Agent.
- Return/ Exchange are strictly reserved case of product defects (AS IS ITEM EXCLUDED), Damages, or Mistaken delivery.
- Exchanges are strictly allowed only for the same item and colour.
- Item must be returned within 14 days after receipt of the order.
- Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
- Customer must consult our person-in-charge first( Customer Services) before proceeding with the returns/exchanges.
- Customer must notify the person-in-charge on any postages made. – Kindly update the parcel movements to us (Tracking Number) – Customers will be responsible to ensure the item are safely delivered. – Postage costs for return of defected goods will be borne by us. Please send us the recipt for processing.
7. Please return the products to :
Customer Services Hotline : 012 249 0200
Aleena HQ : 15, Jalan Autoville 2, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor